Terms & Conditions

Last updated: May 2026

Website Terms

These terms apply to the use of this website and the clinical exercise services provided by Guided Rehab.

Welcome to Guided Rehab (“we,” “our,” “us”). By accessing or using our website (www.guidedrehab.co.uk), you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our website.

About Guided Rehab

Guided Rehab is a clinical exercise physiology service operated by Will Kouao and provided through Guided Rehab Ltd, a company registered in England and Wales (company number 17198939), based in South East London. Services include cardiac rehabilitation, cancer rehabilitation, and clinical exercise for chronic health conditions.

Medical Disclaimer

This website and our services are provided for informational and educational purposes. The content does not constitute medical advice. Always consult your GP or medical team before starting any exercise programme.

You should consult a qualified healthcare professional before beginning any exercise or rehabilitation programme.
Participation in any exercise programme is at your own risk.
We are not responsible for any injuries, health issues, or damages that may result from the use of our services or website content.
You must inform us of any changes to your health, medication, or condition before each session.

Bookings and appointments

Initial assessments are free and carry no obligation to book further sessions.
Session bookings are made through our online booking system (Cliniko) or by contacting me directly.
All session times are confirmed at the point of booking.

Cancellation policy

Free initial assessment: No cancellation fee.
All other sessions: 24 hours' notice is required. Sessions cancelled with less than 24 hours' notice may be charged in full.
To cancel, contact us by phone or email.

Privacy Policy

We will keep your personal and health information confidential in line with our privacy policy.

Limitation of Liability

While we take every reasonable precaution, exercise carries inherent risks. By booking a session, you acknowledge that you participate voluntarily.

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from:

Use of or inability to use the website
Participation in our programmes
Reliance on any information provided on the website

Intellectual property

All content on this website - including text, images, and logos - is the property of Guided Rehab and may not be reproduced without permission.

Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have questions about these terms, email will@guidedrehab.co.uk.