Privacy Policy

Last updated: May 2026

Guided Rehab (“we,” “our,” “us”) is committed to protecting your personal data.

This Privacy Policy explains how Guided Rehab collects, uses, and protects your personal data when you use our website (www.guidedrehab.co.uk) and services.

We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What data we collect

Enquiry forms: Name, email address, phone number (optional), and your message.

Booking system: When you book through Cliniko, they collect your name, contact details, and appointment information. Cliniko acts as a data processor - see their privacy policy for details.

Identity Data - including first name, last name, or similar identifier, title, date of birth and gender

Technical Data - including IP address, browser type, device information, and website usage data

Website analytics: we use Google Analytics 4 to understand how visitors use this website. This collects anonymous usage data (pages visited, time on site, device type). No personally identifiable information is collected by analytics.

Cookies: This website uses cookies for analytics. You can manage your cookie preferences using the cookie banner.

Why we collect your data

To respond to your enquiries
To manage appointments and provide our services
To understand how the website is used and improve it

Legal basis

I process your data based on:

Legitimate interest - to respond to enquiries and provide services
Consent - for analytics cookies (you can opt out at any time)

How long we keep your data

Enquiry form submissions: deleted after 12 months unless you become a patient
Patient records: retained in line with professional clinical guidelines
Analytics data: anonymised and retained by Google for 14 months

Your rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for cookies at any time

To exercise these rights, email will@guidedrehab.co.uk.

Third parties

We will receive personal data about you from third parties as set out below, we are not responsible for their privacy practices.

Cliniko - appointment booking and management
Google Analytics 4 - anonymous website analytics
Cloudflare - website security and performance
Resend - transactional email delivery

I do not sell or share your personal data with any other third parties.

Changes to this policy

I may update this policy from time to time. Any changes will be posted on this page.